Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you visit and use our online gaming platform. By continuing to use our services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein. This policy complies with applicable UK regulations including the Privacy and Electronic Communications Regulations and General Data Protection Regulation requirements for operators in the online gaming sector.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that is transferred to your device's hard drive and allow us to recognise your browser and capture certain information about your preferences and usage patterns. Cookies help us provide you with a better gaming experience by remembering your settings, preferences, and login information. We also use similar technologies such as web beacons, pixel tags, and local storage objects that serve comparable functions to traditional cookies in enhancing our service delivery.
Types of Cookies We Use
Our platform employs various categories of cookies, each serving specific purposes to enhance your gaming experience and ensure platform security:
- Essential Cookies: Required for basic website functionality, account authentication, and secure transactions
- Performance Cookies: Collect anonymous data about how visitors use our site to improve performance
- Functionality Cookies: Remember your preferences such as language settings and gaming preferences
- Advertising Cookies: Track your browsing habits to deliver relevant promotional content
- Security Cookies: Detect fraudulent activity and protect against unauthorised access
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Remain on your device for a predetermined period or until manually deleted
Purpose and Legal Basis
We use cookies for legitimate business interests including fraud prevention, regulatory compliance, and service improvement. Our legal basis for processing includes consent where required, contract performance for essential gaming functions, and legitimate interests for security and analytics purposes. Under UK gambling regulations, we must maintain detailed records of player activity, and cookies help us fulfil these regulatory obligations while providing personalised gaming experiences tailored to your preferences and responsible gambling settings.
Third-Party Cookies
Our platform integrates with various third-party service providers who may place their own cookies on your device. These include payment processors, game developers, analytics providers, and customer support systems. Third-party cookies are subject to the respective privacy policies of these external providers. We carefully vet all third-party partners to ensure they meet UK data protection standards and maintain appropriate security measures for handling personal information collected through their cookie technologies.
Cookie Duration and Retention
Different cookies remain active for varying periods depending on their purpose and type. Session cookies are automatically deleted when you close your browser, while persistent cookies may remain for days, months, or years depending on their function. We regularly review and update our cookie retention periods to ensure they remain proportionate to their intended purpose. Cookies essential for regulatory compliance may be retained for extended periods as required by UK Gambling Commission guidelines and anti-money laundering regulations.
Managing Your Cookie Preferences
You have several options for controlling cookie usage on our platform:
- Use our cookie preference centre accessible through your account settings
- Modify your browser settings to block or delete specific types of cookies
- Opt out of targeted advertising through industry preference mechanisms
- Contact our customer support team for assistance with cookie management
- Use browser privacy modes that automatically delete cookies after sessions
Browser-Specific Cookie Controls
Most web browsers allow you to control cookies through their settings menus. Here are instructions for popular browsers:
- Chrome: Navigate to Settings > Privacy and Security > Cookies and other site data
- Firefox: Go to Settings > Privacy & Security > Cookies and Site Data
- Safari: Access Preferences > Privacy > Manage Website Data
- Edge: Select Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Choose Tools > Internet Options > Privacy tab
Impact of Disabling Cookies
While you can disable cookies, doing so may significantly impact your gaming experience and access to certain platform features. Essential cookies cannot be disabled without affecting core functionality such as account access, game loading, and transaction processing. Disabling performance cookies may result in slower page loading times and reduced personalisation. Without functionality cookies, you may need to repeatedly enter preferences and settings during each visit to our platform.
Updates to This Policy
We may periodically update this Cookie Policy to reflect changes in our practices, technology, or applicable regulations. Significant changes will be communicated through prominent notices on our website or direct communication to registered users. We encourage you to review this policy regularly to stay informed about how we use cookies and protect your privacy. The effective date of any updates will be clearly indicated, and your continued use of our services constitutes acceptance of the revised terms.
For questions regarding our cookie practices or to exercise your rights under UK data protection law, please contact our Data Protection Officer through the contact information provided in our main Privacy Policy. We are committed to transparency and will respond to all legitimate inquiries within the timeframes required by applicable law.